Frequently Asked Questions
Everything you need to know about shopping with You & I
What is your standard shipping policy?
We offer standard shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Finder' tool.
Are your materials sustainably sourced?
At You & I, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel, and we audit our factories annually for fair labor practices.
Can I track my order status?
Yes, once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey in real-time.